Ensure critical network reliability with secure and affordable solutions that integrate seamlessly into your existing network.
We understand first hand that your network is your business. Pivotal Optics is comprised of experienced, optics experts who have personally walked in your shoes and understand the challenges of budget constraints, fiber shortages, and bandwidth and low latency demands first hand.
Solution-First
We exist to help engineers and network operators overcome their network challenges with solution-first products and expertise. Our team is at the ready to understand your pain points and recommend solutions accordingly, as opposed to just taking orders and fulfilling parts. We have more stories than we can count of this solution-first approach helping customers save money, add flexibility, and future-proof their networks for tomorrow.
Accountability
Your business is our priority, and we see ourselves as an extension of your team. We are relentlessly accountable to our customers’ network performance and delivering superior solutions and support to simplify network builds, upgrades, ongoing maintenance and troubleshooting. Our customers repeatedly say that they feel like we’re “in the trenches with them”, and that’s exactly where we want to be — adding value at every turn.
Mission Statement
Pivotal Optics Inc. is dedicated to revolutionizing global connectivity for Hyperscalers, Data Centers, Service Providers, and MSOs through cutting-edge fiber optic transceiver solutions. Rooted in our commitment to excellence, our mission encompasses delivering unparalleled products and driving innovation through our US-Based Test Lab and Research & Development initiatives.
We strive to set new benchmarks by rigorously testing and refining our solutions, ensuring the highest performance, reliability, and compatibility standards. Simultaneously, our Research & Development endeavors are focused on anticipating and meeting the evolving needs of Hyperscalers, Data Centers, Service Providers, and MSOs.
Pivotal Optics Inc. aims to be at the forefront of technological advancement, providing our partners with solutions that seamlessly integrate into their environments, offering unmatched precision, adaptability, and sustainability.
With our Test Lab and R&D efforts, we are shaping the future of fiber optic transceivers and empowering our clients to navigate the complexities of connectivity with confidence and innovation.
Sales & Customer Support Mission Statement
Pivotal Optics’ “Fanatical Customer Support” exemplifies an unwavering dedication to delivering unparalleled service to our clients. At Pivotal Optics, we prioritize understanding our customers' unique needs and challenges, ensuring that every interaction is marked by promptness, precision, and a personalized touch.
Our highly trained professionals are committed to providing proactive solutions, anticipating potential issues before they arise, and offering expert guidance tailored to each client's situation.
By fostering an environment of empathy, reliability, and exceptional communication, we aim to create memorable customer experiences that not only resolve issues efficiently but also build lasting trust and loyalty.
Pivotal Optics' Fanatical Customer Support is the cornerstone of our customer-centric philosophy, driving satisfaction and success in every client relationship.